Frequently Asked Questions

Have a question about a gift, personalization, or an existing order? Start here. If you still need help, contact us and include your order number when applicable.

Products and personalization

Are the products made to order?

Most personalized pieces are made to order. Please review the product options and personalization carefully before adding an item to your cart.

Can I add engraving or a personal message?

Only products that display a personalization field support that option. Enter your text exactly as you want it produced and check spelling before checkout.

Can I change a personalized order?

Contact us as soon as possible. Once production begins, changes or cancellations may no longer be possible.

Shipping

When will my order ship?

Production and delivery timing depends on the product, destination, and shipping method. Review the estimate shown during checkout and see our Shipping Policy for destination-specific information.

Do international orders have additional charges?

International orders may be subject to customs duties, taxes, or other import charges. These charges, when applicable, are the responsibility of the recipient.

What should I do if my package is delayed?

Check the tracking link first. If the carrier shows no movement or the package appears lost, contact us with your order number and tracking details.

Returns and order problems

What if my item arrives damaged or incorrect?

Contact us with your order number and clear photos of the item and packaging. We will review the issue and work to make it right.

Can I return a personalized item?

Personalized products may have different eligibility rules because they are made specifically for you. Review the Refund Policy before ordering.

Still need help?

Email hello@pendantrepublic.com or use our contact form. For order support, include the order number and the email address used at checkout.