Refund & Returns Policy

We accept returns for both defective and non-defective products when the item is new and returned within 60 days of purchase. Many Pendant Republic products are made to order or personalized, so please contact us before sending anything back.

Returns

To request a return, contact hello@pendantrepublic.com within 60 days of purchase with your order number and the reason for the return. Returns are accepted by mail only, and we will provide return instructions.

The customer is responsible for the return postage and return label. A 15% restocking fee is deducted from the product price for non-defective returns. Original shipping charges and optional package-protection charges are non-refundable.

Exchanges

We accept exchanges for new products within 60 days of purchase. Contact us before mailing the item so we can provide exchange instructions. The customer is responsible for return postage and the return label.

Defective, damaged, or incorrect orders

If your item is defective, damaged, or incorrect, contact hello@pendantrepublic.com with your order number and clear photos of the item and packaging. Please do not return the item without authorization.

Personalized and made-to-order items

Personalized and made-to-order items are eligible under this 60-day return policy when returned new. Because custom items cannot be restocked, the 15% restocking fee applies to non-defective personalized returns.

When will I receive my refund?

Approved refunds are processed within 14 days after we receive the returned item. Refunds are sent to the original payment method. Your payment provider may require additional business days to post the credit.

Contact

Email hello@pendantrepublic.com or use our contact page.